RETURNS & REFUNDS POLICY

Thank you for shopping with Core Home Ltd. We want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully to understand your rights and responsibilities.

1. 60-Day Return Policy

We offer a 60-day return window from the date of delivery. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In the original packaging with all tags included

  • Accompanied by a receipt or proof of purchase

Nothing in this policy affects your statutory rights as a consumer.

2. Non-Returnable Items

The following items are generally non-refundable and cannot be returned, except where required by applicable law:

  • Custom or made-to-order furniture

  • Gift cards

  • Final sale or clearance items

  • Items marked “non-returnable” at the time of sale

If you are unsure about the eligibility of your item, please contact us before initiating a return.

3. Return Process

To initiate a return, please contact us:

Email: support@corehomeltd.com

Please include your order number and the reason for your return.

If your return is approved, we will provide a return shipping label, where applicable, and detailed instructions on how and where to send your item.

Please do not send any items back without prior approval, as unauthorized returns may not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 7 days of delivery at:

Email: support@corehomeltd.com

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging, where applicable

We will work with you to resolve the issue as quickly as possible. Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, or refund.

5. Exchanges

We offer exchanges for:

  • Damaged items

  • Defective products

  • Incorrect items received

To request an exchange, please contact us at:

Email: support@corehomeltd.com

Exchange availability may depend on product availability.

6. Return Shipping Costs

  • If the return is due to an error on our part, such as a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs.

  • If the return is for another reason, such as a change of mind, you may be responsible for the return shipping costs, subject to your statutory consumer rights.

Where we provide a return shipping label, please use the shipping method specified by us. We are not responsible for loss or damage resulting from returns sent through an unauthorized shipping method.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved:

  • Your refund will normally be issued to your original payment method.

  • Please allow up to 7 business days for your bank or payment provider to process the refund after it has been issued by us.

If the item is returned in a used, damaged, or incomplete condition, the amount of any refund may be affected where permitted by applicable law.

For returns based on a change of mind, any deduction for diminished value will only be made where permitted by applicable law.

8. Restocking Fee

We do not charge a restocking fee for returned items.

9. CONTACT US

If you have any questions or need assistance with your return or refund, please contact us:

Email: support@corehomeltd.com

Website: https://corehomeltd.com/

COMPANY DETAILS

Name: Core Home Ltd
Address: 49 King Edwards Avenue, Gloucester, United Kingdom, GL1 3DF