SHIPPING POLICY

Location & Estimated Shipping Time

We ship worldwide. Estimated delivery times are as follows:

  • United States, Canada: 32–45 days

  • Europe, United Kingdom: 12–20 business days (Monday to Friday)

After your order is confirmed, it will take 2–3 business days (Monday to Friday) to process your order before it is shipped.

Please note that delivery times are estimates and may vary depending on the destination, customs clearance, courier delays, weather conditions, or other circumstances outside our control.

Shipping Costs

  • Ireland: FREE delivery

  • UK: FREE delivery

Shipping costs for other regions may vary depending on the destination and the size of your order. For more details on shipping rates, please contact our customer support team.

Change of Address

Once your order is in transit, we are unable to change the delivery address.

If you need to update your shipping address, please contact us within 24 hours of placing your order:

Email: support@corehomeltd.com

We cannot guarantee that address changes can be made after an order has been processed.

Cancellations

If you change your mind before your order has been dispatched, we are happy to accept cancellations.

Once your order has been dispatched, please refer to our Refund Policy for further assistance.

Damaged Parcels in Transit

If your parcel appears damaged upon delivery, please reject it from the courier if possible and contact our customer service team immediately.

If the parcel was delivered while you were not present, please contact us as soon as possible for guidance on the next steps.

Where possible, please provide photographs of the damaged packaging and/or product to help us investigate the issue with the courier.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking number and instructions on how to track your package.

Please allow some time for tracking information to become active after your order has been dispatched.

Customs Duties & Taxes

For international shipments, customers may be responsible for any customs duties, import taxes, or other fees imposed by the destination country.

These charges, where applicable, are generally collected by local authorities or the courier upon or before delivery and may not be included in the shipping cost.

Customers are responsible for checking any applicable import requirements and charges before placing an international order.

Lost Packages

If your package is marked as delivered but you did not receive it, please contact our customer service team immediately.

We will work with the courier to investigate the situation and determine the appropriate next steps.

Please ensure that the delivery address provided at checkout is accurate and complete, as we cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

CONTACT US

For any questions regarding your shipment or shipping-related issues, please contact us:

Email: support@corehomeltd.com

COMPANY DETAILS

Name: Core Home Ltd
Address: 49 King Edwards Avenue, Gloucester, United Kingdom, GL1 3DF